Saturday 14 April 2012

The World According To Danielle Stewart



I was a tad gobsmacked when I heard Danielle Stewart (partner in Baker Tilly) singing HMRC's praises (re their handling of post) in this video discussion about the recent Budget.

Run the video forward to 17:30 and you will hear her say the following about HMRC's postal delays:
"so much better over recent years......their standard of response nowadays is so fast you can't believe it compared to what it used to be. 

You could wait months for a reply.
Now you'll be surprised if you wait a week."
I can only conclude that she must have some special postal arrangement with HMRC.

Stuart Jones is less than impressed:
"Would she please tell the rest of us which HMRC she is writing to because it definitely isn't the one I deal with every day?

P.S. I have been writing this as I wait for HMRC  to answer the phone. Up to now I have waited 24 minutes 29 seconds."
I welcome examples from the non Danielle Stewart real world of HMRC's postal response times. 

Tax does have to be taxing.

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7 comments:

  1. What amazes is me is how few members will stand up and be counted. My posting on the Tax Faculty forum http://www.ion.icaew.com/Taxforum/24416 has no votes (for or against) and no comments despite 104 views.

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    1. I have just added a comment there Stuart:)

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  2. Partner at Baker Tilly = swift response........Quelle surprise..lol

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  3. So far I have been waiting for 22 minutes - on hold to the tax office - after trying and failing to obtain a satisfactory answer to my question online. I have been hung up on 4 times today by their shambolic call handling system..once after 15 minutes waiting . they REALLY ARE SHITE. Do they they have to make public profits gained from the 0845 numbers we are forced to call?

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  4. Just had a 45min wait with no answer! AND prior to that I had a 15min wait when the call disconnected! Absolute Shite! Completely unacceptable for this not to be 0800 as they know fully well it takes people forever to get through! #ShouldBeIllegal

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  5. I just received a reply from hmrc on 17 November , which wasdated 3 November, in response to my letter of 24 September!!

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    Replies
    1. You need to post this on a more recent article, not forgetting Homers contention that her bonus is justified!

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