Taxpayers will now have to rely on call centres and personal visits from HMRC staff to help them with their tax queries.
Anthony Thomas, chairman of the Low Income Tax Reform Group is quoted by the FT:
“Most people will access help through the normal telephone lines and it is very important that the performance of those lines is at the top of HMRC’s planning.”Most HMRC phone lines are open from 8am until 8pm on weekdays, and until 4pm on Saturday.
Tax does have to be taxing.
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