My thanks to a loyal reader who has posted a comment that indicates that HMRC's brave new world of digital scanning is having a few teething problems:
"For the past 36 hours or so. The scanned digital mail service has been broken. So we are now working 'paper' post from 1 October (that has been excluded from the scanning for whatever reason) despite the fact that we were answering letters received ~18 October via the scanning system.I would be grateful have updates on the progress, or otherwise, of resolving these issues.
There have been several attempts at implementing 'tranche 2' of the 'agile development' which have failed every single week for the past four weeks.
The cost of licenses for the KANA e-mail response software that allows structured e-mails to be answered from a pilot audience, suddenly isn't a huge security problem any more!!!! This is what our 'work steer' is from tomorrow. So, if you have written a letter to HMRC about your personal tax, don't expect it to be answered soon. The digital mail system is broken so we can forget your queries for a couple of months whilst your letters remain in a completely outsourced data queue."
Tax does have to be taxing.
Professional Cover Against the Threat of Costly TAX and VAT Investigations
Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.
Ken Frost has negotiated a 10% discount on any polices that may suit your needs.
However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.
What is Solar Tax Investigation Insurance?
Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.
To find out more, please use this link Solar Tax Investigation Insurance
HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"
inept management, consultants riding the gravy train on public funded poorly planned initiatives and ultimately a government that will write off the project AND losses rather than have it 'go public' the shop floor will get a kicking (again) while everyone else quietly walks away!
ReplyDeleteNot to mention that post going out from the HMRC is sent from each office, even as far north as Aberdeen and as south as London and beyond, to post rooms. That are being shut down, including Cardiff (already closed) and Newcastle, to open a super post room. In Newcastle. So closing 6 offices, and opening one. Where one of them was already. Oh also, the "shut" office in Cardiff? They still send post there to give the staff "worthwhile value work" until they take a package, get another job, or just quit.
ReplyDeleteThat BBC3 job centre comedy show doesn't reflect half of the ludicrous shambles that occurs in UKCS.