HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 23 November 2017

Steve Lamey Does Irony - Blames HMRC


Steve Lamey ex HMRC CEO & CIO and ousted head of the Student Loan Company has laid the blame on HMRC for all of the SLC problems!

The Student Loans Company and HMRC are embroiled in a war of words over who is to blame for the outdated systems that cause thousands of graduates to overpay their loans.

In an interview this week, Steve Lamey blamed HMRC for the delays in improving the system.

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The comments came after a Freedom of Information request from accountants RSM earlier this year found that for 2015-16, the latest figures available, 86,000 graduates had cleared their student loans and yet were continuing to pay thousands of pounds. This is an 80pc increase in the past six years.

The individuals repaid more on their loans than they owed, with the overpayments totalling £51m.

The average overpayment per graduate was £592, but in some cases it was more than £10,000.
Borrowers who overpay face a long wait for refunds, which, when they come, are paid with a derisory rate of interest.

The Telegraph reports that the errors are due to HMRC collecting the bulk of graduates’ loan repayments monthly through their salaries, but handing this information to the Student Loans Company only once a year.

Lamey said he asked for “real-time information” from HMRC to fix the problem.

We have been asking HMRC for up-to-date student loan repayment data ever since the development of the real-time information system several years ago, but they consistently blocked our request.” 
However, Jon Thompson, chief executive and permanent secretary of HMRC, told the Treasury select committee in September that the loans company was to blame.

HMRC said:
It is untrue to suggest that we are opposed to data sharing. We are committed to sharing repayment data with the Student Loans Company on a much more regular basis.”
You couldn't make this up!

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Wednesday, 22 November 2017

Follow The #Budget2017 Live




Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Tuesday, 21 November 2017

HMRC's Technical Problems Impact Taxpayers


I reproduce below, in full, an article from the Telegraph outlining one taxpayer's problems with online assessment leading to an erroneous £300 fine.
Last year I completed my online tax return for 2015-16 and I have a copy of it. 

There was £43 due back to me and, as it was a small amount, I didn’t look to see if it had been paid into our bank account as requested. 

Sometime later I received a message reminder that online tax returns needed to be submitted by Jan 31 2017 or a fine might be imposed.  

Happy in the knowledge that I had completed my return months before and with a copy of what I submitted, I presumed it was just a general reminder. You can therefore imagine my alarm when I had a demand for £100 for a fine for not having submitted my return. 

I immediately filed an online appeal against this quoting when I had submitted it. However, the self-assessment page on the HM Revenue & Customs (HMRC) website told me my return was overdue and invited me to complete it.   

On the relevant page, I was greeted with the message stating at the top that the return for 2015-16 had been submitted. However, further down it came up with an error message, which said: “There was a problem and your return was not submitted. We have saved it automatically and you can submit it again by clicking ‘Next’.”

On the next page it said: “The submission service is temporarily unavailable.  

“There is a problem with the system and we have still not received your return. We have saved it and you need to log out and try submitting it again later. We are sorry for this."

PR, New Zealand

You went straight back to the HMRC appeals page and pointed out the problem and then sent written details of the error messages. 

You tried calling from New Zealand, but couldn’t get through. You appealed again and this time had a message back saying that HMRC couldn’t look at it until you had submitted your return, which you couldn’t as the site wouldn’t let you.

You trawled the internet and found another number and spoke to someone, who said you had contacted the wrong department. You got in touch with the online help desk and received a case number and a request for up-to-date screengrabs, which you then sent. 

HMRC contacted you again for another screenshot and you were told that your case was being investigated. Then you received in the post a notice that the fine had gone up to £300. 

I spoke to HMRC and it put a stop to further penalties. It gave you more time to submit paper returns while it resolved the problem you have had with submitting forms online. 

In a statement, HMRC said: “We have contacted the taxpayer to explain how this happened. He should not face problems submitting future returns online.” 

I believe there was a technical issue that is now resolved but which has not been fully explained to me. You have now filed a paper return.  

HMRC said no other taxpayers have reported the same issue. That said, I have heard from other readers that they have had problems signing in to their HMRC self-assessment account. 

JD, of Cheshire, who found himself in this situation (albeit it is not exactly identical to yours) said he found HMRC’s digital complaints team to be very helpful. "
HMRC claim they have had no other reports of problems, has anyone else experienced similar issues?

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Monday, 20 November 2017

HMRC 101st Out of 107 In Staff Engagement


My thanks to the loyal reader who posted this comment about HMRC's ranking in the people survey:
"101st out of 107 in staff engagement, yes thats bloody success isnt it. 1 in 9 reported being bullied, 61% not investigated. 33% didnt do the survey because we knew what wad going to happen with it. Pay and conditions score little improvement. Its a whitewash, no other word for it. How do these people sleep at night. The department is in crisis, come brexit it will be in meltdown. Rearranging the Deckchairs on the Titanic. As Churchill said "success consists of going from failure to failure without loss of enthusiasm" says it all really."
Please can someone provide me with a link to the ranking, I can't see it in the Civil Service link I posted the other day?

Thanks


Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Friday, 17 November 2017

HMRC Staff Survey Results 2017


Staff survey results https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/659569/Civil_Service_People_Survey_2017_Summary_of_main_department_scores_2009_to_2017.pdf
Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"

Thursday, 16 November 2017

Customs Ways and Means



Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"