HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

About HMRC Is Shite

Welcome to "HMRC Is Shite" (www.hmrcisshite.com) which is dedicated to the taxpayers of Britain, and the employees of the HMRC, who have to endure the monumental shambles that is HM Revenue and Customs (HMRC).

This site (established in 2006) is a living monument to the incompetence and arrogance of ex Prime Minister Gordon Brown, who set HMRC up.

It shall be interesting to see if the "coalition" are able/willing to improve matters.

Please send in your horror stories (whether you are a taxpayer or employee) about your experiences of the HMRC to me Ken Frost.

This site can also be accessed via www.hmrconline.com

37 comments:

  1. Do you have sections dealing with VAT. I have got some humdinger cock ups from these arrogant "people".

    My business and records were seized and since then HMRC have been billing me for SA, NI and VAT and just threaten to get debt collectors. All of my assets have been taken and I am up shit creek and these "people " are making it worse. Help if you can

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  2. why do the management in HMRC think it is their right to bully their staff, no matter what the persons problems are, well you can tell them from me, MY HANDS ARE NOT TIED. Im not scared of you

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  3. The silence of all who are aware of this phenomenon is a shocking aspect of working life in this "free" country.

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    1. I agree. I am a HMRC employee and am being bullied but I am fighting back and refuse to be bullied.

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    2. hmrc have mental health advocates !!! but they have no help for people with mental health issues

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    3. HMRC is full of corruption & lies ,
      Take no notice of advisors cries ,
      They make you feel like your job is a gift
      while sucking up to immoral companies like RIFT !!!

      HMRC is built on Fu**:<g lies
      We can beat them if we really try
      Full of young upstarts who like to lick Arse
      Revenue & Customs is nothing but a farce.

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  4. Pacesetter = bullying
    Pmr= bullying
    sickness attendance= bullying
    Redundancy threat= bullying
    Office closure threat = bullying

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    1. 100% agree

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    2. Work = Bullying

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    3. Or, of course, totally reasonable request by your employer but some employees don't like it or can't be arsed! It's not all one-way traffic...

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  5. HMRC really are the most incompetent of organisations it has been my misfortune to encounter. They insist on sending PAYE coding notices to an address that I have never lived at, the telephone "help line" is useless, the voice-recognition software cannot assist at all, and the hold music drives me round the bend. They cannot amend my address even if I send a letter, and after spending 15 minutes on "hold" I am not sure if I have the will to live any longer. Even if you want to complain you cannot speak to anyone - presumably because they are dealing with nobody or thousands of other taxpayers who they keep insulting by writing to the wrong address. What a shambles.

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  6. totally agree they are useless and incompetant

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    1. Simply update your address online

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    2. This comment has been removed by the author.

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    3. A freephone number is a lovely idea but HMRC received over 60 million telephone calls last year. With the current austerity agenda, there is literally no chance of a freephone line being introduced because although they are free for the caller there is a substantial cost to the organisation and the money simply isn't there. With the increasing shift towards online delivery, I can't see that changing.

      Incidentally, that is also the reason that you experience such difficulty in getting through to begin with; there are simply nothing like enough staff to answer the volume of calls at peak times. Every member of staff nationwide who is trained in telephony work is on the phones taking calls all day long, to the point where other areas of work which those staff usually deal with are abandoned for weeks at a time simply to get more bodies answering calls.

      Nobody in HMRC is sitting around reading the paper and giggling at the fact people have been waiting 40 minutes and more for an answer, or at the fact that they are waiting months for letters to be answered because the people who would usually do that are instead taking telephone calls. Most staff find it just as disgraceful as you do.

      Unfortunately the chief executive insists on spinning everything as being fine and dandy every time the public accounts committee ask her if staffing problems are at the root of the poor performance and with that attitude at the top, there is very little that those beneath can do.

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  7. I have tried to talk to someone about my Self Assessment return 5 times now and I sit here on hold listening to very annoying 'lift music' that fades in and out. Luckily for me I am on Sky UK anytime calls or this 0845 number would be costing me 6p a minute! Shameful - this should be a freephone number. I have filled in my tax return and earned way under the tax threshold but am being asked to pay tax! Hurrah, my call was answered while I was typing this and the very helpful lady gave me another number to ring instead of the 0845 number : 0300 200 3310. Fingers crossed for the next time.

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  8. I am under an IVA with the main creditor being HMRC. My business was slid out from under me by a rogue employee. The IVA has been in place for 4 years while I tried to sell my house in what is possibly the most challenging property market in recent years, however I now have an offer. The offer would allow everyone to be paid out in full, however HMRC are insisting that Statutory Interest at 8.5% pa is paid. Over the 4+ years of the IVA this has added over 35% to the existing debt. This makes successful completion of the IVA impossible, and means that no creditor will get their capital back, let alone any interest.

    My supervisor, is going to speak to HMRC tomorrow to see if there is anything he can explain further as they evidently do not understand that waiving interest means everyone gets their money back, whereas insisting that interest is paid ensures failure of the IVA, the reinstating of a Bankruptcy order and a payout of less than 50p in the pound. I would imagine the other creditors would be a little put out at losing half their money due to HMRC's attitude.

    As someone who has been self employed for over 25 years and put both my children through private school, University, employed people and has paid plenty tax, I am curious to find out what the motivation is for an HMRC employee to make a decision to accept less money than is due, when the full amount has been offered. I am not entitled to any form of benefit as I was self employed and now I can see no way forward as HMRC seem to be unable to see any reason.

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    1. Incorrect incorrect incorrect. HMRC do not charge interest at 8.5% p.a try 3% - taxes management act 1975 - and if you can get a loan from a finacial institution who can beat that interest rate go ahead. Im sure HMRC will be delighted that you are then able to meet your OBLIGATION to the country by paying your OVERDUE tax bill :)

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    2. In the 4 years leading to my VAT inspection I received 0% interest on the balance in my business account. Like all businesses, we get NO interest on balances from banks on business account. Why then do HMRC have the right to ask for 3% - where is this supposed to come from? It's just another tax isn't it because we never made this money by virtue of leaving in in our bank account and with interest rates at sod all HMRC certainly didn't lose 3%. I'd argue we saved them money by not giving to this government as they would only have thrown it away sooner!

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    3. You're comparing apples with pears.

      The 3% is on late payments. That means it's the rate they effectively lend to you at. Try getting an overdraft rate from a bank (for more than a couple of hundred quid) that's in single figures!

      Meanwhile, they pay 0.5% on overpayments - i.e. where they're effectively borrowing from you. This is the better comparison to the 0% interest you get on credit balances from your bank.

      Given that people aren't meant to be encouraged to use HMRC as a bank, and that the interest rates are supposed to be punitive, they're actually far too generous to serve their stated purpose.

      Stew G

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  9. you are making the mistake of thinking that HMRC care, and that they actually KNOW what they are doing. read through this site to see exactly what you are trying to deal with.

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    1. Yes everything you read here is of course absolutey true. Newspapers dont tell lies either. Behave ya self...most of the shite on this site is bitter twisted views by discruntled customers. Not biased in the slightest.

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  10. some idiot gave this publically funded department COMPLETE power and ZERO accountability to the people that pay their wages. they treat employees like crap, so why are we surprised when they pass it on to us?

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    1. Goverment department mate. Government legislate...department is OBLIGATED to follow the legislation. HMRC has no more power than you or I. Your problem is with the incapable morons that we voted to run the country (or in this case the morons we didnt vote for).

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  11. I have joined the HMRC unfortunates. I noted with great surprise my tax code has been sliding downwards over the past 2 years when the trend appears too be the opposite. I tried calling HMRC again and again and eventually got through only to be told i failed my security questions and my account is locked. Strange as i know my name, dob, NI etc. I wrote in only to wait almost 2 months for the response that i am late with 5 years of self assessment, news to me! 2 weeks later a bill for £1600 How lovely...

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    1. perhaps you did not give over the correct NI number. Amazing how many ppl just guess their NI and try to blag their way through the HMRC security, you would be amazed how many ppl have tried and failed. Perhaps if you took the thought that HMRC is actually protecting your account, you would not be so biased in your judgement.

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    2. Sound like the wrong address was on the system to me.. that's why you failed
      And the must be a reason you has 5 yrs as outstanding

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  12. don't waste your time trying to talk to this department. contact your M.P. get the media involved AND raise an E petition on the government web site, shout from the roof tops about these idiots. The more we go public, the quicker it will be sorted. good luck with the fight.. because it WILL be a fight.......

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  13. HMRC, my day in the life of an AO in HRMC. I deal in Debt Management every frigging day, I deal with the whinger's every day, can I have a TTP Time To Pay pretty please, oh lets not ask questions why the employer never paid over the employees tax and national insurance, oh no! No wonder your up sh!t creek after you spent their tax and ni on a holiday in barbados or shareholder dividends. It was all my accountants fault, or it was Sages fault ...it told me what to do. Well it told you wrong! Sack the feckless accountants, you pay them to f up. Why do employers never learn. Don't use Sage, don't use accountants. Lesson learned.

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  14. Looks like someone's got a right shitty on. If you don't like it, then damn well get out. . With that customer service attitude I am surprised you are still only an AO and would have thought you would be further up the pole in the hierarchy of HMRC incompetence.

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  15. Im self employed after redundancy , and in the Seven years of Self Emp the HMRC have been helpful. I found doing my own books and submitting an online tax return quite difficult but theyve answered my calls with politeness and been very very helpfull. Thanks HMRC

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  18. The comments on this sight do not surprise me at all. My neighbour works for the HMRC and she has harassed me for years. I cannot overstate how alarming her "High Conflict Personality" is. She is constantly aggressive, I caught her stealing my post from my letter box, after that a neighbour conveyed very personal details back to me. Previous tenants have gone through bell with her, She stalks me, has constant aggressive outbursts. I have to question the vetting system at the HMRC, as it is deeply concerning how someone so mentally and emotionally unstable has the responsibility and duty of care to the public.

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    1. I would imagine that working for HMRC has perhaps made her that way?

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    2. A paranoid Lin Homer?

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