As loyal readers know, at present, taxpayers et al can speak to an HMRC adviser between 8am and 8pm Monday to Friday, and 8am to 4pm on a Saturday...if they are lucky!
However, according to Jon Thompson (CEO of HMRC) who was speaking at yesterday's HMRC annual conference, he "believes" that the lines should be open between 8am and 8pm for seven days a week:
"..an aspiration I think this organisation should be able to deliver in the next year or so."The media are reporting this as a firm commitment.
Call me a cynic, but he doesn't sound at all committed to this this!
Tax does have to be taxing.
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